Shipping
What are the shipping prices?
Shipping is free to 28 AMJ Distribution Hubs across Canada.
Are shipping prices the same across the entire country?
Yes. All shipping is free to 28 AMJ Distribution Hubs across Canada.
Where are the Distribution Hub located?
The Distribution Hubs are found in each of the Canadian provinces. Find a full list here.
How do you know what Distribution Hub I want to pick up my popcorn from?
When you complete your Group’s registration to participate in Scout Popcorn, you are required to select a Distribution Hub
Do I have to pick up my Scout Popcorn from a Distribution Hub?
Yes, we are only offering free shipping and pickup from our Distribution Hubs. We will investigate offering final mile delivery for Scout Popcorn 2026.
What if there is no Distribution Hub near me?
We’re sorry but picking up your popcorn from a Distribution Hub is the only option for this year. We hope to expand the number of Distribution Hubs available next year along with investigating final mile delivery.
How do customers receive their popcorn order?
Groups must organize with your customers when they will receive their orders. Please make sure that you only share your link locally so that popcorn drop off / pickup can take place seamlessly within your community.
Can customers pick up their orders from the Distribution Hubs?
No. Groups must arrange to pick up their popcorn from the Distribution Hub to then distribute to customers.
How do I know what customers ordered popcorn?
At the end of the selling period, Scouts will email you a list of customers (including their contact info and address) that ordered popcorn through your Group. These are the customers you will need to distribute popcorn to.
How do I get in touch with my customers about picking up / dropping off their popcorn order?
The customer list you receive from Scouts will include the customer's name, phone number, email address and delivery address.
What do I do if I cannot get in touch with one of my customers?
The customer list you receive from Scouts will include the customer's name, phone number, email address and delivery address.
What do I do if I cannot get in touch with one of my customers?
Please try reaching out multiple times using both the email and phone number provided by the customer. Once you feel you have done all you can, send an email to popcorn@scouts.ca letting us know. You can then do what you wish with the customers popcorn.
When do I pick up my order?
A date will be sent to you closer to the end of the campaign once we know the volume of popcorn traveling to each province. If this day does not work for you, please get in touch directly with your Distribution Hub to reschedule your pickup.
General
When will resources be updated in Brandfolder?
Resources will be updated by early August. Please reach out with any questions in the meantime.
Can I pre-purchase popcorn?
No. Popcorn can only be purchased between September 3rd and November 3rd and will be shipped out in November a to the AMJ Distribution Hubs
Is there a minimum order quantity?
Not to the customer. However, popcorn will be shipped out only in full cases of 10 bags of the same flavour.
What happens if my Group does not sell in full cases?
Your Group will be charged for the extra bags needed to make the full case amounts. Your Group is free to sell them or snack on them!
Does Kernels have custom Scouts Canada packaging?
No,we will be using Kernels standard packaging. Should you wish to add a thank you from Scouts, we have a sticker available for purchase in the ScoutShop (coming soon!)
Is popcorn tax receiptable?
No. This is because customers receive a product for their donation. All designated donations and top up NOLB donations made through My Scout Group Shop will automatically receipt a tax receipt via email.
What products do you have?
We will be offering signature 4 flavours: Buttersalt, Jalapeno Jack, Whalin’ White Cheese and Cheesy Dill. All popcorn comes in 50g bags, which is a bit smaller than a standard bag of potato chips (here is an image for scale) at $7 dollars each. Each flavour will be available for individual sales as well as a 4-pack bundle containing one of each.
How can a customer make a designated donation to my Group?
On your Group’s My Scout Group Shop Fundraising Dashboard, there will be a “Donate” button
How can a customer donate to NOLB?
When customers are purchasing Scout Popcorn, there is an option to add a NOLB donation at the checkout.
Is there a crest available?
Yes! Find the 2025 Scout Popcorn crest here (coming soon!)
What if a customer pays with cash?
All popcorn sales must be processed through My Scout Group Shop or they will not be shipped. Should a customer wish to pay with cash, collect and enter the customer information at the checkout and then pay using a volunteer/parent credit card.
What is the final day to place a popcorn order?
All popcorn orders must be submitted by Monday, November 3rd. This is a hard deadline. No exceptions can be made for late submissions as orders are shipped together to the Distribution Hubs.
Can I place an order after the cutoff date?
No. All Scout popcorn orders must be completed by Monday, November 3rdor they will not be accepted.
When will popcorn orders be shipped?
Shipping dates will vary by region. All popcorn orders will be available for pickup by early December.
What is the sales breakdown?
Popcorn sales: 45% goes to your Group; 55% covers the cost of the product, shipping, distribution, administrative and processing fees, and online platform fees.
Designated donations: 95% goes to your Group; 5% covers online platform and processing fees
NOLB donations: 95% goes to the NOLB foundation; 5% covers online platform and processing fees
Can customers make a donation to Scouts Canada?
To donate to Scout Canada, donor must either make a designated donation from the Scouts Canada Fundraising Dashboard or a NOLB donation. No Scout Popcorn will be sold through National during the fundraiser.
What types of payment methods are accepted?
Visa, Mastercard, Amex, Discover, Diners Card, Interac, Apple Pay and Pay Pal.