Frequently Asked Questions

Are you a Scouting Group or Scouter? Find Group resources here!

Quick History 

Scout Popcorn originally became a successful fundraising tool in Alberta, eventually becoming a Nation-wide Scouting Fundraiser. The pandemic put us on our heels, and attempts to pivot to a Canadian supplier, with a different selling procedure and fewer active groups (due to Covid restrictions) have been met with more than a couple of bumps in the road. Along with our other Scouts Canada fundraisers and fundraising created at the group level, we continue to hope to offer our membership the opportunity to fund outstanding adventure opportunities for our youth. 
Papa Jack Popcorn is the 2024 Scout Popcorn supplier! They are a family-owned and operated business out of Ottawa, ON. his is our fourth year of partnership and we're excited to bring back all your favourite flavours for the 2024 season. Find out more by checking out their website: papajackpopcorn.ca
 
When does the 2024 campaign run?

• The Scout Popcorn store will be open from September 3rd to November 4th. 

Where do you ship? 

• We ship across Canada! 

 
Who ships my online popcorn order? 

• Canada Post 

 
What are your shipping rates? 

• Shipping rates are determined by your order value. See chart below. 

 
What is the expected fulfillment & shipping time? 

• Orders take 1 week to fulfill. Please allow for up to 2 weeks shipping time. 
• If you purchased online, a tracking number will be sent to your email. Track your package here: canadapost-postescanada.ca

What types of payment methods are accepted? 

• Visa, Mastercard, Amex, Discover, Diners Card, Interac, Apple Pay* and Pay Pal. 

*Apple Pay skips through express checkout.  To allocate your order to a Group and Youth, please contact popcorn@scouts.ca with your order # and Group/Youth preference.  
 
How do I attribute my online order to a specific Group? 

• An option at the Checkout will prompt you to choose a Scouting Group. 
• *Note: this is only available to those Groups who have registered by completing the Registration Form. If you can’t find a Group, they have not registered. 

 
How do I give credit for my online order to a specific youth? 

• Once you've selected a Group at checkout, add the youth’s first and last name to your order by filling out the required field. 

 
What does attribute this sale to “Support Scouts Canada” mean? 

• Your donation will go to supporting initiatives and funding across the entire organization. 

 
When placing an order, do I have to choose a Group or youth? 

• No, you do not. You can select the “Support Scouts Canada” button and your order will be credited to Scouts Canada Headquarters. It will go to supporting initiatives and funding across the entire organization. 
• You can leave the Scout Name section blank. 

 
What percentage of the revenue goes to Groups and to Scouts Canada?

• 45% of product sales goes directly to Groups while the remaining proceeds after paying for the costs of the products goes to No One Left Behind (NOLB). 

Learn more about NOLB: scouts.ca
 
How do local Groups receive their money? 

• Groups will be paid by Scouts Canada via direct deposit. 

 
Will a 2024 Popcorn Crest be available? 

• Of course! Crests are available through Scout Shop: scoutshop.ca

 
What products are available this year? 

• Find all available Scout Popcorn products here: scoutpopcorn.ca/collections/popcorn
• *If you are buying in-person from a Scout Group, they may have a different selection from the products found online. 

 
Are the products safe if I have allergies? 

• Papa Jacks is a nut-free and gluten-free facility! 
• *Belgian Chocolate Drizzled Caramel Bag - Chocolate is produced in a facility that may contain traces of nuts and its derivatives 

 
When does the popcorn expire? 

• All the popcorn being sold for this fundraiser has been produced for us by Papa Jack's; production began in September.

 
I still have more questions - what now? 

• If you have questions about shipping or the status of your order, please email sales@papajackpopcorn.ca 
• For all other questions, please contact the Group who you purchased the popcorn from. 
• If you require further assistance, please email popcorn@scouts.ca