Frequently Asked Questions
What are your shipping rates?
|
Cost of order |
Shipping costs |
|
$0 - $19 |
$5 |
|
$20 - $24 |
$10 |
|
$25 - $74 |
$15 |
|
$75 - $149 |
$30 |
|
$150 - $199 |
$45 |
|
$200 - $249 |
$60 |
|
$250 |
Bulk Order |
Where do you ship?
Shipping is limited within Canada.
What is the expected shipping time?
Orders will be fulfilled within 2 weeks and then shipped within 2-3 weeks, depending on Canada Post’s schedule.
What about bulk shipping?
Bulk is defined as over $250 in product. Orders should be collected using the order sheet (Order Form). Submit those orders to popcorn@scouts.ca. We will then negotiate 3rd party shipping rates according to order size and postal code.
Please see the separate FAQ on Group Bulk Ordering .
What types of payment methods are accepted?
Visa, Mastercard, Amex, Discover, Diners Card, Interac, Apple Pay* and Pay Pal.
*Apple Pay skips through express checkout. To allocate your order to a Group and Youth, please contact popcorn@scouts.ca with your order # and Group/Youth preference.
What types of products are available?
Take a look at our sales brochure on our for all the details. Please note that all products come from a nut-free and gluten-free facility.
Will a popcorn crest be available?
Crests are available through the Popcorn Shopify site. Crests will be included in the popcorn shipment. $5 shipping fee for crests. For help with purchasing crests, please contact popcorn@scouts.ca .
Who is Papa Jack Popcorn?
Papa Jack Popcorn is a family-owned and operated business out of Ottawa, ON. They are familiar with the fundraising process as well as supplying to large-scale retailers across Canada.
What does the popcorn expire?
All the popcorn being sold for this fundraiser has been produced for us by Papa Jack; production began September 2021.
|
Product |
Expiry Date |
|
Movie Night Bundle |
1 year |
|
Sweet Mix Bundle |
5 months |
|
1 Kg Caramel |
5 months |
|
Kids Party Loot Bags |
3 months |
|
Family Size Flavour Bundle |
3 months |
|
Healthy Mix |
1 year |
|
Simple Mix |
3 months |
How do I allocate my order to a specific Group/Section/Committee?
At checkout, customers can select their preferred Group/Section/Committee from a drop-down menu. Please ensure the correct name has been selected as some Groups/Sections/Committees share similar names. *Note: this is only available to those Groups who have previously registered by completing the Registration Form found at Registration Form - Popcorn .
What if I cannot find my preferred Group on the list?
This means that your preferred Group/Section/Committee did not choose to participate in the fundraiser or that they have not yet registered (see question above).
How do I select a specific youth’s name that I wish to credit my order to?
At checkout, customers can add the youth’s first and last name to their order by filling out the required field.
When placing an order, do you have to choose a Group/Section/Committee or youth?
No, you do not. You can select the “I do not want to choose a Scout Group” button and your order will be credited to Scouts Canada National.
How do I view the Dashboard to follow my Group/Section/Committee’s sales?
Please create an account at Scout Popcorn - Account. Please see the separate FAQ for Dashboard questions Dashboard FAQ . Once you have created an account, reach out to popcorn@scouts.ca to request that a link between your account and your Dashboard be established. Please allow 3 business days for your request to be captured.
What percentage of the revenue goes to Groups/Sections/Committees and to Scouts Canada?
Groups/Sections/Committees will receive 45% of the retail price as profit. In addition, net profits will go to the No One Left Behind (NOLB) campaign, which provides children and youth from low-income families with the opportunity to participate in Scouting.
How do Groups/Sections/Committees receive their money?
Group/Section/Committees will be paid by Scouts Canada via direct deposit. As part of the registration to participate, your Group/Section/Committee will need to submit their updated banking information. This is not applicable if you have already updated your information for previous fundraising campaigns. Groups will be paid out by December 20th. An income statement which includes customers, items purchased, group profits, NOLB allocations, Section totals, and Youth’s sales will be sent to registered fundraising coordinators in the weeks following the campaign’s wrap. At that point you will have 2 weeks to confirm the details listed.
What are your COVID-19 guidelines?
We ask Groups/Sections to follow Scouts Canada's COVID-19 guidelines. The fundraiser has been designed to be contactless to accommodate health and safety concerns.
Where can I direct my questions?
All questions pertaining to the Sales Dashboard, youth and Group allocations should be directed to popcorn@scouts.ca .
All questions pertaining to orders and shipping should be directed to sales@papajackpopcorn.ca .