Frequently Asked Questions
What are your shipping rates?
|
Cost of order |
Shipping costs |
|
$0 - $19 |
$5 |
|
$20 - $24 |
$10 |
|
$25 - $74 |
$15 |
|
$75 - $149 |
$30 |
|
$150 - $199 |
$45 |
|
$200 - $249 |
$60 |
|
$250 |
Bulk Order |
Where do you ship?
Shipping is limited within Canada.
What is the expected shipping time?
Orders will be fulfilled within 2 weeks and then shipped within 2-3 weeks, depending on Canada Post’s schedule.
What about bulk shipping?
Bulk is defined as over $250 in product. Orders should be collected using the order sheet (Order Form). Submit those orders to popcorn@scouts.ca. We will then negotiate 3rd party shipping rates according to order size and postal code.
What types of payment methods are accepted?
Visa, Mastercard, Amex, Discover, Diners Card, Interac, Apple Pay* and Pay Pal.
*Apple Pay skips through express checkout. To allocate your order to a Group and Youth, please contact popcorn@scouts.ca with your order # and Group/Youth preference.
What types of products are available?
Take a look at our sales brochure on our for all the details. Please note that all products come from a nut-free and gluten-free facility.
Will a popcorn crest be available?
Crests are available through the Popcorn Shopify site. Crests will be included in the popcorn shipment. $5 shipping fee for crests. For help with purchasing crests, please contact popcorn@scouts.ca .
Who is PapaJacks Popcorn?
PapaJacks Popcorn is a family-owned and operated business out of Ottawa, ON. They are familiar with the fundraising process as well as supplying to large-scale retailers across Canada.
What does the popcorn expire?
All the popcorn being sold for this fundraiser has been produced for us by PapaJacks; production began September.
|
Product |
Expiry Date |
|
Movie Night Bundle |
1 year |
|
Sweet Mix Bundle |
5 months |
|
1 Kg Caramel |
5 months |
|
Snack Sized Combo |
3 months |
|
Family Size Flavour Bundle |
3 months |
|
Healthy Mix |
1 year |
|
Simple Mix |
3 months |
How do I allocate my order to a specific Group?
At checkout, customers can select their preferred Group from a drop-down menu. Please ensure the correct name has been selected as some Groups share similar names. *Note: this is only available to those Groups who have previously registered by completing the Registration Form found at Registration Form - Popcorn .
What if I cannot find my preferred Group on the list?
This means that your preferred Group did not choose to participate in the fundraiser or that they have not yet registered (see question above).
How do I select a specific youth’s name that I wish to credit my order to?
At checkout, customers can add the youth’s first and last name to their order by filling out the required field.
When placing an order, do you have to choose a Group or youth?
No, you do not. You can select the “I do not want to choose a Scout Group” button and your order will be credited to Scouts Canada National.
How do I view the Dashboard to follow my Group’s sales?
Once you have registered, a dashboard link will be created (within 5 days). You will then receive an e-mail, with a registration link, allowing you to see your dashboard. Please allow 24 hours for the the dashboard to connect to your registration. If, after 24 hours, the connection does not work, please contact popcorn@scouts.ca.
What percentage of the revenue goes to Groups and to Scouts Canada?
Groups will receive 45% of the retail price as profit. In addition, net profits will go to the No One Left Behind (NOLB) campaign, which provides children and youth from low-income families with the opportunity to participate in Scouting.
How do Groups receive their money?
Groups will be paid by Scouts Canada via direct deposit. As part of the registration to participate, your Group will need to submit their updated banking information. This is not applicable if you have already updated your information for previous fundraising campaigns. Groups will be paid out by December 20th. An income statement which includes customers, items purchased, group profits, NOLB allocations, Section totals, and Youth’s sales will be sent to registered fundraising coordinators in the weeks following the campaign’s wrap. At that point you will have 2 weeks to confirm the details listed.
What are your COVID-19 guidelines?
We ask Groups/Sections to follow Scouts Canada's COVID-19 guidelines. The fundraiser has been designed to be contactless to accommodate health and safety concerns.
Where can I direct my questions?
All questions pertaining to the Sales Dashboard, youth and Group allocations should be directed to popcorn@scouts.ca .
All questions pertaining to orders and shipping should be directed to sales@papajackpopcorn.ca .